Analyst, HR Service Center Reporting (Remote)

The Analyst, HRSC Reporting role is responsible for analyzing and reporting HR service center data to support decision-making and improve operational efficiency. This role involves generating reports, interpreting data, and providing insights to HR leadership and stakeholders. The Analyst, HRSC Reporting will collaborate with cross-functional teams to identify trends, develop metrics, and recommend, drive, and track impact of process improvements.

• Develop and maintain HR service center reports, dashboards, and metrics to track key performance indicators (KPIs) and operational trends
• Analyze and present HR service center data to identify patterns, trends, and areas for improvement
• Provide recurring and ad-hoc reports to HR leadership and stakeholders, ensuring accuracy and timeliness
• Collaborate with HR teams to understand data needs and opportunities, and develop customized reports using tools such as Alteryx, Tableau, R, SQL, Power Automate, Power BI, and Excel
• Perform data mining in a wide variety of systems, including Oracle HCM Core HR and Benefits modules, iCIMS, Avaya CMS, Embark Analytics, HR HelpDesk, and survey tools
• Conduct data validation and quality assurance to ensure data integrity and reliability
• Proactively Identify opportunities to automate reporting processes and streamline data collection and analysis
• Support development, implementation, and audience review/understanding of HR service center performance goals and metrics
• Stay updated on industry best practices and emerging trends in HR reporting, analytics, and associated tools and methods
• Participate in cross-functional projects and initiatives to improve HR service center operations
• Lead small scale projects and/or process improvement initiatives
• Maintain integrity and confidentiality of departmental records and employee documentation
• Bachelor’s degree in HR, Business Administration, Information Systems, Analytics, or a related field or equivalent work experience
• 1-2 years of proven experience as an HR reporting analyst or similar role
• Proficiency in HR systems and reporting tools (e.g., HRIS, ATS, Tableau, Excel)
• Agility in learning new technology / tools to support business efforts
• Proficiency using one or more of the following: Alteryx, SQL, R, Python, or Tableau Prep
• Strong analytical and problem-solving skills, with the ability to interpret large and complex datasets
• Excellent attention to detail and accuracy in data analysis and reporting
• Strong written and verbal communication skills, with the ability to present findings and recommendations to stakeholders
• Ability to work independently and collaboratively in a fast-paced, deadline-driven, remote environment
• Knowledge of HR processes and policies is preferred
• Familiarity with HR service center operations is a plus

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